Chapter 3 of 10 · The WRC
The WRC, explained for the person making the complaint
Checked 13 Oct 2026the Workplace Relations Act 2015 and the WRC's own pages.
The Workplace Relations Commission is the State body that hears employment-rights complaints in Ireland. This page is the process in order, the figures, and what the WRC is not.
Not the WRC
EmploymentWise is an independent information site. It is not the Workplace Relations Commission, does not take complaints, and never submits anything on anyone’s behalf. The WRC’s Infoline is 0818 80 80 90 and its site is workplacerelations.ie. Number checked 2026-10-13.
The process, in order
The complaint form
The WRC's own online form, no fee. You tick the Act the complaint is under and give the dates. The 6-month limit runs from the contravention.
Acknowledgement and the employer's reply
The WRC sends your complaint to the employer, who replies in writing. Both sides may be offered mediation.
Mediation, if both agree
Free, voluntary and confidential. A mediated agreement is binding and is not published.
The hearing
An adjudication officer hears both sides, usually in public since 2021. The median wait to a first hearing was 174 days by December 2025. You can represent yourself, bring a union official, a solicitor, a family member or a colleague. Many complainants represent themselves; the adjudicator will explain the process.
The decision
In writing, published on the WRC's site. The WRC does not award legal costs to either side, whatever the outcome. If you bring a solicitor, you pay them; a union represents members at no charge.
Appeal
Either side can appeal to the Labour Court within 42 days. A €300 fee applies only where the appellant failed to attend the WRC hearing without good cause; otherwise an appeal is free.
Enforcement
A WRC decision that is not complied with is enforced through the District Court, which can order compliance and, for compensation, make it a judgment debt.
Since the Supreme Court's decision in Zalewski (2021) WRC hearings are generally held in public and decisions published with the parties' names, with anonymisation where special circumstances apply; some categories remain anonymised. Verify current practice against the WRC's procedures guide.
The figures, 2025
- Complaint applications
- 10,559, up 44% on 2024
- Individual complaints
- 19,068, up 28%
- What people complain about
- Pay 26%, unfair dismissal 17%, discrimination and equality 14%
- Wait to a first hearing
- Median 133 days in January, 174 by December
- Fee
- €0; mediation free; no costs awarded either way
WRC Annual Report 2025 (April 2026) as summarised by Anne O'Connell Solicitors, Shannon Chamber and Beale Law; the 2024 applications figure is back-calculated from the reported 44% rise and must be checked against the report itself.
What the WRC is not
- Not a court: it is an adjudication service, and its decisions are enforced through the District Court.
- Not a place for a bullying claim on its own: bullying goes through the employer’s procedure under the Code, an industrial-relations dispute, the courts, or constructive dismissal.
- Not a route for breach-of-contract damages beyond the Acts: wrongful dismissal is a civil claim.
- Not a source of legal costs: whoever you bring, you pay; a union represents members for free.
- Not somewhere that decides quickly: the wait for a hearing was 174 days by the end of 2025.
The WRC guides
- A WRC hearing: what happens before, on the day and afterWhat a WRC adjudication hearing looks like in 2026: the submissions and documents before it, the public hearing, evidence on oath and cross-examination, and the written decision afterwards.
- Appealing a WRC decision to the Labour Court: the 42 days and the re-hearingEither side can appeal a WRC decision to the Labour Court within 42 days, free unless you missed the WRC hearing without good cause. What a full re-hearing means, and why the EAT no longer exists.
- Do you need a solicitor at the WRC?The WRC awards no costs, many people represent themselves and a union represents members free. When an employment solicitor earns the fee, what one costs, and why legal aid does not cover the WRC.
- How to make a WRC complaint in Ireland: the form, the six months and what happens nextHow to make a WRC complaint in Ireland: the online form step by step, which Act to tick, the six-month time limit, what happens after you submit, the Infoline, and the PDF route if the form fails.
- WRC decisions: how to read one and what they are worthHow to read a WRC decision, where the published database is, and what awards look like under each Act: loss-based for unfair dismissal, up to two years' pay for discrimination, the arrears for wages.
- WRC mediation: how it works, what an agreement is worth, and when to say noWRC mediation is free, voluntary and confidential. How it is offered, what happens in the session, why a mediated agreement is binding but never published, and when adjudication is the better route.
- WRC time limit: the six months, reasonable cause and the twelve-month barYou have six months from the contravention to lodge a WRC complaint, twelve with reasonable cause and never longer. When the clock starts for dismissal, pay, equality and leave complaints.